Refund policy

To start a return or exchange click here.

If you are not happy with your Meo Nutrition product for any reason within 60 days of delivery , including if you simply did not see the results you hoped for, send it back and we will refund it. Open one bottle. Try it for a few weeks. If it is not for you, we want your money back in your account, not sitting in a cupboard. We will also stop your subscription the moment you ask us to, and if we ever bill you after a confirmed cancellation, we will refund that charge in full. No restocking fees.

Our 60-Day Money-Back Guarantee

Every Meo Nutrition product sold and shipped directly by us through meonutrition.com is covered by a 60-day money-back guarantee from the date your order is delivered. The guarantee covers personal dissatisfaction with the product for any reason, including:

  • You did not like the taste, smell, capsule size, or how it made you feel.
  • You did not see the results you were hoping for.
  • You changed your mind, ordered the wrong product, or simply did not need it anymore.
  • You experienced mild side effects that made you stop taking it. (If you experienced a serious adverse reaction, please see the “Adverse Reactions” section , your refund is automatic and handled via a separate reporting step.)

Opened bottles are eligible. You do not need to keep the bottle sealed; we expect you to actually try the product. As long as you contact us within 60 days of your delivery date, you are covered.

How to start a return

  1. Go to meonutrition.com and click the “Returns & Refunds” link or  in the footer or Meo Nutrition - Return Portal, or email us at support@meonutrition.com with the subject line “Refund Request” and your order number.
  2. Our team will confirm receipt within one business day and email you a prepaid return label.
  3. Ship the product back using the label. Return what you have left, including the bottle.
  4. Once your return arrives at our warehouse, we'll process your refund within 5 business days. We'll email you the moment it's done.

Skip the Trip: If you would rather not ship anything back, just tell us. For most single-bottle orders, we will skip the return shipment and refund you directly. We use this eco-friendly option whenever return shipping would cost more than the product is worth.

What gets refunded:

  • The full purchase price of the product, including any discounts that applied at checkout.
  • Original shipping charges, if you paid any.
  • Sales tax, where collected.

 

Refund method: Refunds go back to the original payment method. PayPal returns to PayPal, card returns to card, and so on. Most banks post the refund within 3–10 business days after we issue it.

Subscriptions: cancel anytime, in writing

You can cancel any Meo Nutrition subscription at any time up to 48 hours before your next scheduled billing date. This ensures our automated warehouse system has adequate time to halt fulfilment before a shipping label is generated.

Here is exactly what we promise:

  • One-click cancel: Log in at meonutrition.com → My Subscriptions → Cancel. One click. No retention quiz, no required phone call, no “talk to a representative.”
  • Email backup: If you prefer email, write to support@meonutrition.com with the subject line “Cancel Subscription” and your order number or account email. We treat the time-stamped email as your cancellation request date.
  • Confirmation within one day: You will get a confirmation email within one day of using the portal, and within one day of an email request sent to our Customer Service team during US business hours (9am–6pm Mountain Time, Monday–Friday).
  • No restocking fee: Not on subscription orders, not on one-time orders, not on returns. If you see a restocking fee on an invoice or RMA, that is a mistake on our side and we will reverse it immediately.
  • Post-cancel charge protection: If we bill or ship you a subscription order after your cancellation has been confirmed or requested outside of the 48-hour window, we will: (a) refund 100% of that charge within 5 business days of you flagging it; (b) not require you to return the product; and (c) credit any return-shipping cost you have already paid.

Pause or change instead of cancel: You can also pause your subscription for up to 12 months, change frequency, swap products, or skip a single shipment from the same My Subscriptions page. Pausing keeps your discount; cancelling does not.

Damaged, defective, or missing product

These are handled separately from the satisfaction guarantee, and you do not need to return the product before we make it right.

  • Damaged in transit: Email a photo of the damage to support@meonutrition.com within 14 days of delivery. Photo evidence is mandatory. We will replace the affected product at no charge or refund it, your choice.
  • Defective product: (Broken seal, foreign object, off-color, off-smell, expired on arrival (Broken inner or outer seal, foreign object, off-color, off-smell, or expired on arrival). Email clear photos of the defect and the batch/LOT number printed on the bottle within 30 days of delivery. Photo evidence is mandatory. We will replace or refund the item (your choice) and forward the data to our manufacturer for an immediate batch-level investigation.
  • Wrong item shipped: Email us photo of the incorrect item you received alongside your order number (order number starts with MEOxxxx). Photo evidence is mandatory. We will ship the correct item right away and either send a prepaid label for the wrong item or tell you to keep/donate it, whichever is more practical for the shipment value.
  • Missing or lost package: If the tracking status shows the package as delivered but you have not received it, please first check with neighbours or family members. Then contact us as soon as possible so we can assist you with a replacement promptly. We will also require a photo of your front door, porch, or usual delivery location so we can compare it with the carrier’s Proof of Delivery (POD) photo and take the appropriate action.

 

Adverse reactions

Your safety comes first. If you experienced an adverse reaction — anything beyond mild gastrointestinal discomfort that resolved on its own — stop taking the product immediately, contact your healthcare provider, and email us at support@meonutrition.com with the subject line Adverse Event Report.

Your refund is automatic and does not require a return. We will also document the event in our adverse event log per FDA requirements and encourage you to report it to FDA MedWatch at 1-800-FDA-1088 or fda.gov/safety/medwatch. Reporting an adverse reaction never affects your ability to receive a refund or to leave a public product review.

What is not eligible

These categories are excluded from the satisfaction guarantee but may still be covered under the damaged / defective / wrong-item terms above:

  • Third-party purchases: Products purchased from a third party — including any retailer, marketplace seller, gym, clinic, or auction site that is not meonutrition.com or a Meo Nutrition–authorized affiliate landing page. Please request a refund from the seller you bought from.
  • Bulk and wholesale orders: Any single order of 10 or more bottles, or any order placed under a wholesale account. These are sold on a final-sale basis but remain covered for damaged, defective, or wrong-item claims.
  • Promotional items: Promotional free gifts, free samples, and items received at no charge.
  • Tampered goods: Products that have visibly been tampered with, repackaged, mixed with other substances, or returned in an unsanitary condition.
  • Expired claim windows: Claims made more than 60 days after the delivery date for satisfaction guarantee returns, or outside the respective windows specified above for damaged, defective, wrong-item, or missing claims.

Fair-use guardrails

Our guarantee is generous on purpose. To keep it sustainable for everyone and protect against abuse, we apply the following limits:

  • One guarantee-refund per SKU per customer lifetime: If you returned, for example, our Berberine under the satisfaction guarantee, future Berberine purchases are no longer covered by the satisfaction guarantee. They remain covered for damaged, defective, wrong-item, and missing claims.
  • Multi-Bottle Bundles: For orders containing multiple bottles of the same product (e.g., 3-pack or 6-pack bundles), only one (1) bottle may be opened or consumed. To qualify for a full refund of the bundle price, all remaining bottles must be returned unopened, factory-sealed, and in resalable condition.
  • Refund cap per claim: Up to 3 months of product per customer per claim (a maximum of 3 bottles for monthly SKUs). Larger orders are refunded up to this cap; the remainder may be issued as store credit at our discretion.
  • Order and identity match: Refunds are issued only to the original purchaser, on the original payment method, against a valid order number. We do not refund to gift recipients without the purchaser's written authorization.
  • Photo evidence: Required for all damaged or defective claims so our QA team can investigate at the batch level.
  • Pattern review: Accounts that show patterns inconsistent with normal consumer use — for example, repeated full-bottle returns across multiple different SKUs, multiple accounts linked to the same address, or addresses associated with prior chargeback fraud — may be moved to a store-credit-only refund track or have future orders limited. We will notify you in writing if this happens and why.

Chargebacks

If you are unhappy with an order, please contact us first, we resolve more than 99% of refund requests within 5 business days, and we would rather refund you directly than navigate a card-network dispute. If you do file a chargeback, please email us the case number so we do not double-credit. Filing a chargeback does not affect your statutory consumer-protection rights, but accounts that escalate to financial chargebacks without first making a reasonable attempt to contact support may be limited from placing future orders.